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IT Help Desk Technician Training

IT Helpdesk Tech TrainingThis program is currently offered through the MoSTEMWINs grant program. For more detailed information on eligibility guidelines, scheduling and getting started, visit the MoSTEMWINs home page.

After completing the MoSTEMWINs Portal program, participants are ready to pursue the IT Help Desk/End-User Support Certificate of Specialization program, which is a 24-credit hour program that prepares participants for help desk and desktop support technician positions. The foundation principles of end-user support include client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in this program provide a combination of online, distance learning and intensive classroom based, hands-on skills development. Participants completing this program are prepared for a variety of industry certification exams as well as entry-level employment interviews.

This 24-credit hour program is designed to be earned in one year, as two consecutive semesters, and to serve as a bridge into the Network Engineering AAS degree program and other Science, Technology, Engineering and Mathematics (STEM) programs.