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Concerns and Grievance Process

Grievance Process

The college does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, and any other status protected by applicable state or federal law. The college’s non-discrimination policies apply to any phase of its employment process, any phase of its admission or financial aid programs, other aspects of its educational programs or activities, and instances occurring in other settings, including off-campus, if there are effects of the conduct that interfere with or limit any person’s ability to participate in or benefit from the college’s educational programs, activities or employment. Notices of non-discrimination are posted online and in physical locations throughout the college district.

The college is committed to the elimination of arbitrary or unreasonable practices which result in discrimination. This grievance process provides for prompt and equitable resolution of complaints by a student alleging any action prohibited by the Americans with Disabilities Act as Amended and the Rehabilitation Act of 1973 and all relevant non-discrimination laws pertaining to protected status except for allegations of sexual misconduct where procedures set forth in G.17.1 apply.

Purpose and Scope

This procedure provides students an opportunity to resolve complaints alleging discrimination in matters as described above.

Students with disabilities - this procedure also provides students with disabilities with an opportunity to resolve complaints regarding accessibility concerns, including but not limited to academic accommodations.

It is the intent of this procedure that complaints should be resolved, when possible, in the area or department where the alleged violation occurred. Because each grievance must be judged on a case-by-case basis, it would be impossible to state or limit within this procedure the type of relief which might be afforded.

This procedure does not apply to the following types of student complaints, as other appeals procedures exist:

  • Administrative withdrawal
  • Employee grievances
  • Grade appeals
  • Student discipline
  • Student record challenges
  • Title IX Sexual Harassment

Informal Complaint Process

The complainant should first attempt to resolve the matter informally by requesting a conference with appropriate employees; i.e., this includes the instructor if the complaint is about a classroom accommodation or other academic equity concern, a member of the access office, etc. The campus chief student affairs officer is available as a resource to any student regarding how to navigate this task. If the matter is not resolved, a request for reconsideration may be made through the normal administrative channels (department chair, dean, campus chief academic officer/chief student affairs officer, as appropriate). Complainants are encouraged to use the informal complaint process, but the informal complaint process is not a prerequisite to the filing of a formal grievance.

Formal Grievance

Follow these steps to file a formal grievance:

A complaint must be filed in writing by filing a formal equity grievance form with the appropriate campus equity officer (or their designee) within 15 working days of the date of the occurrence giving rise to the complaint. The complaint shall contain the name, address, telephone number and e-mail address (if applicable) of the person filing it, and describe the alleged violation with as much detail as possible, including the date of the occurrence complained of, the person(s), and department involved.

The campus equity officer shall advise the district director of equity compliance of the filing of the complaint. The complaint shall be forwarded by the campus equity officer to the appropriate campus department for conference and resolution efforts with the complainant, using normal administrative channels (department chair, dean, campus chief academic officer, work force solutions/continuing education leadership, etc., as appropriate) which resolution efforts shall not exceed 20 working days after the filing of the complaint. Within 10 working days after the conclusion of the 20 working day period or the date of the final departmental resolution effort, whichever date is earlier, the dean, campus chief academic officer, etc., as appropriate, shall render a written decision and forward a copy to the complainant.

If the complainant is not satisfied with the decision and wishes to file an appeal, the complainant shall notify the campus equity officer within 10 working days of the date of the decision.

The campus equity officer will conduct an investigation and attempt to resolve the grievance. The investigation will afford all interested persons and their advisor, if any, an opportunity to submit information relevant to a complaint. The campus equity officer will notify the complainant and district director of equity compliance of their decision within 15 working days after receipt of the appeal. The student need not be present at any conference. An advisor (friend, colleague, attorney, etc.) May attend meetings or other proceedings with the complainant. The role of the advisor is to offer moral support to the complainant, not to speak on their behalf. Notice from a student planning to bring an advisor to a conference or meeting should be provided to the ADA compliance officer no less than 48 hours in advance and include the name of the individual who will be serving in that capacity.

If the complainant is dissatisfied with the campus equity officer’s decision, they may appeal to the appropriate college officer. In cases where the complaint pertains to academics, the vice chancellor of academic affairs (or designee) will hear the appeal. In all other complaints, the vice chancellor of student affairs (or designee) will hear the appeal. The decision of the college officer responsible for the appeal will be final. The complainant must deliver a written appeal to the appropriate college officer within 10 working days of issuance of the campus equity officer’s decision. The appeal must contain detailed information regarding the reason it is being filed, facts that support it, and what relief, if any, is being sought.

The appropriate college officer (vice chancellor of academic affairs or vice chancellor of student affairs) will conduct review within 10 working days after receipt of the appeal request, which may include a conference. The college officer will render a decision and the reasons for it in writing within 20 working days following the receipt of the appeal request. The college officer may affirm, reverse or modify the campus equity officer’s decision in whole or in part.

Dates may be extended with the permission of all parties concerned

Our ADA Compliance Officers

Julie Massey

Florissant Valley
Campus Chief Student Affairs Officer

Boyd Copeland

Forest Park
Campus Chief Student Affairs Officer

April Johnson

Campus Chief Student Affairs Officer

Sylvia Edgar

Corporate College
Director of Labor and Employee Relations

Keith Robinder

Campus Chief Student Affairs Officer

Mary Zabriskie

District Director for Equity Compliance

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