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Concerns and Grievance Process

Grievance Process

We’re committed to the elimination of arbitrary or unreasonable practices that result in discrimination. All groups operating under the policies of the college, including all employees, student governments and programs sponsored by the college are governed by this policy of nondiscrimination. In accordance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act and Board of Trustee policy, the college does not discriminate on the basis of disability.

Grievance procedures for the prompt and equitable resolution of complaints are set forth in the College's designated Administrative Procedures.

Informal Complaint Process

If you run into an accessibility issue with us, we’d love the chance to fix it first. While not necessary in order to file a grievance, we encourage you to consider the informal process before taking formal action.

  1. Request a conference with a member of the Access office and other appropriate employees (i.e., this includes the instructor if the complaint is about a classroom accommodation that was or was not provided)
  2. If the matter is not resolved, you can request a reconsideration through the normal administrative channels (department chair, dean, vice president for academic affairs or administrative dean, as appropriate).

Formal Grievance

Follow these steps to file a formal grievance:

  1. Complete an ADA/504 Formal Grievance Form with the ADA Compliance Officer located at the same campus where the alleged violation occurred within 15 working days of the date of the occurrence. The complaint shall contain the:
    1. Name
    2. Address
    3. Telephone number
    4. Email address (if applicable) of the person filing it
    5. Description of the alleged violation with as much detail as possible, including the date of the occurrence, the person(s) and department involved
  2. The ADA Compliance Officer will inform the ADA Coordinator of the filing of the complaint
  3. The complaint will then be forwarded by the ADA Compliance Officer to the appropriate campus department, for conference and resolution efforts with the complainant, using normal administrative channels (department chair, dean, vice president for academic affairs or administrative dean, etc., as appropriate). Resolution efforts shall not exceed 20 working days after the filing of the complaint.
  4. Within 10 working days after the conclusion of the 20 working day period or the date of the final departmental resolution effort, whichever date is earlier, the dean, vice president or administrative dean, etc., as appropriate, shall render a written decision and forward a copy to the complainant.
  5. If the complainant is not satisfied with the decision and wishes to file an appeal, the complainant shall notify the ADA Compliance Officer within 10 working days of the date of the decision.
  6. The ADA Compliance Officer will conduct an investigation and attempt to resolve the grievance. The investigation will afford all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint. The ADA Compliance Officer will notify the complainant and ADA Coordinator of his/her decision within 15 working days after receipt of the appeal.
  7. You do not need to be present at any conference except when you request another person represent you. A representative may represent you at the conference, provided you’re also present, at the discretion of and to the extent permitted by the college.

If after these steps, you don’t feel as if the problem was addressed, you can  appeal to the appropriate College officer (campus president, vice chancellor or chancellor, as appropriate), whose decision will be final.

You need to submit your written appeal to the appropriate College officer within 10 working days of issuance of the ADA compliance officer's decision.

The appropriate College officer will conduct an investigation within 10 working days after receipt of the appeal request, which may include a conference. They will render a decision and the reasons for it in writing within 20 working days following the receipt of the appeal request. They may affirm, reverse or modify the ADA compliance officer's decision in whole or in part.

Dates may be extended with the permission of all parties concerned.

Our ADA Compliance Officers

Deborah Carter

Florissant Valley
Campus Vice President of Student Affairs

Franklyn Taylor

Forest Park
Campus Vice President of Student Affairs

Keith Robinder

Campus Vice President of Student Affairs

Patricia Henderson

Corporate College
Human Resources
Senior Manager, Employment

Laura Davidson

Campus Vice President of Student Affairs

Mary Zabriskie

District Director for Equity Compliance

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