IT Help Desk/End User Support

IT Help Desk/End User Support

Certificate of Specialization (CS)

Offered through Business, Management and Technology

@ Meramec | South County Education Center

This skill-oriented program prepares you for help desk and desktop support technician positions. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security.

Required Courses

The recommended academic plan blends general education requirements with options for areas of concentration to ensure students get the most out of their certificate or degree.

This Certificate Program is closely associated with the Network Engineering AAS Program.

Program Coordinator

Craig Chott

Email

cchott@stlcc.edu

Phone

314-644-9298

Interested in completing this course in as little as 7 months?

Take a look at our Accelerated IT Help Desk path.

Overview

The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers.

Students who complete the program are prepared for entry-level employment technical interviews as well as a variety of industry certification exams, such as:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security

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Important qualities of IT Help Desk/End User Support Personnel

  • Customer-service skills. Computer support specialists must be patient and sympathetic. They often help people who are frustrated with the software or hardware they are trying to use.
  • Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
  • Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
  • Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
  • Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions.

 

Students

More than one million students have attended STLCC. It’s the largest institute of higher education in the region and the second largest in Missouri.

Faculty and Staff

St. Louis Community College expands minds and changes lives every day by offering high-quality educational experiences leading to degrees, certificates, employment, university transfer, and life-long learning.

Hands on Learning

The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers.

Work Ready

Students who complete the program are prepared for entry-level employment technical interviews as well as a variety of industry certification exams, such as: CompTIA A+, CompTIA Network+ and CompTIA Security+.

Gainful Employment 

The gainful employment regulation requires nondegree programs at community colleges to meet minimum thresholds with respect to the debt-to-income rates of their graduates. You can view the information for this program here as reported to the Department of Education.

Cost of Attendance

For more information on cost of attendance visit MoSCORES.

Program Career and Salary Information

Pursuant to Missouri HB 1606 (2018), information regarding the number of credit hours, program length, employment rate, wage data, and graduates employed in careers related to their program of study at St. Louis Community College can be found at https://scorecard.mo.gov/scorecard/. Search using School / Program “St. Louis Community College” and choose the degree or credential type of interest.

The following limitations to the data apply - Information provided is based on the most recent cohorts available. Typically, most recent cohorts for wage and completion data are six years prior to the current academic year. Time to complete a program of study varies depending on the number of credit hours students earn per semester.

 Contact Us

Hours for all campuses: Monday–Thursday 8 a.m.–7 p.m., Friday 9 a.m.–4:30 p.m.

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