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Frequently Asked Questions

Frequently Asked Questions

General Questions

All in-person Continuing Education (CE) classes scheduled through May 18 have either been canceled or moved to an online format. Please check your email for class updates. Students enrolled in CE classes that were in session prior to the COVID shelter at home directive will be issued a partial refund where applicable or notified of online instruction. For questions, please contact Continuing Education at cedropbox@stlcc.edu.

STLCC student affairs departments are available remotely to provide essential services. Remote services are available 8 a.m.-7 p.m (Monday-Thursday), and 9 a.m.-4 p.m. (Friday). To promote the safety for our community and minimize potential transmission of COVID19, we encourage students and guests to utilize remote services whenever possible.

Student affairs departments at each campus location will also have staff available for in-person consultations and document processing between 9 a.m.-4 p.m. (Monday-Thursday). Students, staff and college personnel who are on campus must adhere to COVID19 safety guidelines.

For an updated list of services available, please refer to updates on the Covid-19 Information page.

All on-campus activities have been canceled, including tours. Please continue to check back with us to learn when they will resume.

Once you submit your admission application online and receive your admission acceptance email, you can view your application checklist. If you have questions about this process, please contact Admissions and Enrollment Services.

We will not be able to offer out-of-class tests at this time. If you are a student with a documented disability please work closely with your instructor and/or the Access office to determine your options.

Book drops are open 24/7 at our Forest Park, Florissant Valley, Meramec, and Wildwood campuses for books, calculators, DVDs, CDs, and textbook rental returns ONLY. Check the campus maps for the book drop locations. If you have other materials, please check your STLCC e-mail for instructions.

The TEAS test is being offered with remote proctoring. The MOGEA is not being offered in our testing centers at this time. For information on test dates and locations, see the website of the appropriate exam.

All STLCC athletic and physical education facilities are closed until further notice.

Students requesting disability accommodations should contact the access office by email, phone, or visit the access office webpage to discuss questions, new requests, or changes to existing accommodations. Access staff will work with students and faculty to determine reasonable accommodations.

STLCC counseling is available to remotely assist students with non-emergency mental health concerns, either by phone or video conference. Email mccounsel@stlcc.edu to request a remote appointment with an STLCC counselor.

Let’s Talk! is an opportunity to ask informal questions of a counselor in real time.  This service is designed to address general mental health questions and provide information about STLCC counseling services; it is not a private or confidential service.

Let’s Talk! Is available Monday-Thursday from 1-2 pm through Blackboard using Collaborate. When using Blackboard, please use a supported browser: Google Chrome, Firefox, Safari or Microsoft Edge. This service can also be accessed by phone at: +1-571-392-7650 PIN: 913 560 7397 

If you are experiencing a mental health emergency, please contact Behavioral Health Response at 314-469-6644 (1-800-811-4760 toll free) or your local police (911). Emergency services are available 24/7.

 

Enrollment Questions

Students are able to register online using the Interactive Class Schedule and Banner Self-Service. Specific instructions and video are available - How to Register.

Students can complete Archer Orientation online. Please visit the visit the Archer Orientation page for more information.

STLCC is allowing students to withdraw from classes online through Banner Self-Service. For information and dates.

Before You Withdraw

Please talk with an academic advisor and your instructor before withdrawing from your classes. Your academic advisor and instructor are the best people to talk with about what impact your withdrawal will have on your academic program and your eligibility to return. Contact Academic Advising.

Depending on when you withdraw, you may be required to repay all or part of the financial aid that has been disbursed for the term. Withdrawing may also make you ineligible for aid in the future semesters, even if you decide to continue your education at another institution. For more information, please contact Financial Aid.

Discuss your class placement with an academic advisor.

If after talking with an academic advisor it is determined that you cannot be placed in classes without taking the placement exam you can be referred to a testing center to take the Accuplacer test. Testing is offered by appointment only.

 

Student Support Services

The items described here can be returned 24/7 in the book returns at Florissant Valley, Forest Park, Meramec, and Wildwood campuses. More info on textbook returns here.

Academic advisors are available to assist students in navigating their current and future semesters at STLCC. Students are encouraged to schedule a virtual appointment with their academic advisor. Academic advisors are also available by email, phone and chat.

Financial aid representatives are available by phone, chat and email.

  • 24-7 Call Center: Students can reach a financial aid representative at any time by calling 314-644-9979.
  • Online Chat: Students can chat with a financial aid counselor by logging into Banner Self-Service to connect with a financial aid representative.
  • Telephone and Email: All our financial aid staff are available via email and phone. Please see the College directory for financial aid staff contact information.

STLCC career specialists are available to assist students remotely. Students may schedule appointments through Navigate or request an appointment by email. All normal services will continue to be offered.

  • Resumes – Send your resume to fp-careers@stlcc.edu; please allow 48-72 hours to receive feedback.
  • Career Assessment – Complete Focus2, the career assessment tool, online. After you complete the assessment, schedule an appointment through Navigate or by email at fp-careers@stlcc.edu.
  • Job Search Guidance – Request an appointment through Navigate or by email at fp-careers@stlcc.edu.
  • Blackboard: Students can self-enroll in Career Development Learning Environment for access to additional information, resources and announcements.
  • Employment Opportunities – Register for the STLCC Career Network to search for available positions.

Yes to all. We are working diligently to provide TRIO students with the same level of services, but remotely. Please contact your TRIO advisor to schedule an appointment. TRIO staff can be found on the TRIO Blackboard page.

Please use our Ask A Librarian page for help via email, chat, text, and virtual appointments. The librarians will do their best to help you find ways to access the information you are looking for. You will also find useful information on the libraries’ Help for Students guide.

If you have general questions, please contact STLCC’s Call Center at 314-539-5113.

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