Learning Remotely

• Students must check their STLCC email for information from the College and/or their instructors.
• Students must log in to Blackboard and check for updates about their enrolled courses.
• Be sure to check all courses, even those with instructors who have not previously used Blackboard as a method of communication.
• Students may be expected to attend class in Blackboard at the scheduled class time if face-to-face classes are paused.

St. Louis Community College is now offering internet access from specific parking areas at Florissant Valley, Forest Park, Meramec and Wildwood campuses. Service will be available as long as necessary.

While you’re accessing Wi-Fi hotspots at STLCC, you do not have to sit in your car, but if you choose to sit outside of your car, please follow recommended guidelines for physical and social distancing:

• Keep a distance of six-feet or more between yourself and others not residing in your home.
• Keep hand sanitizer or wipes with you.
• Cover your mouth and nose when you cough or sneeze.
• Stay home when sick or if other family members are sick.

If you need technical support while you’re accessing the Wi-Fi hotspots, please contact the STLCC IT Helpdesk.

Although St. Louis County and St. Louis City have issued a Stay at Home Order, please understand that STLCC is identified as an essential service for purposes of facilitating distance learning or performing essential functions, provided that social distancing of six-feet per person is maintained to the greatest extent possible. Recommendations for social distancing are available from St. Louis County, Centers for Disease Control and World Health Organization.

Campus Wifi Maps

Florissant Valley

Forest Park

Meramec

Wildwood

St. Louis Community College has purchased a limited number of hotspots available to students who have a need for internet access and do not have the ability to obtain the access at their residence within their means.

The hotspots provide an LTE data connection up to 30Gb a month to allow for students to participate in education activities only. These hotspots are not meant for general internet surfing and social media streaming.

Individuals who are assigned a hotspot understand that the hotspots are to be returned at the end of the semester or the working/learning from home period and will follow the College's Appreciate Use policy while using college equipment.

For those who currently have a laptop on loan and need a hotspot, please request your hotspot when renewing your laptop loaner. Please see next section for more information.

To request only a hotspot, and no other hardware for the first time or extending a hardware request, please use this form.

• Start by filling out the form above.
  • You will be prompted to login with your my.stlcc.edu email address and password to access the form.
• You will need to know your A#, your my.stlcc email address, your home address, the name of a fall class you are taking, the fall class Course Reference Number (CRN), and the Professor's name who is teaching that class.
• Laptop requests take approximately 4 business days to process and delivery takes approximately 2 business days.

  • Laptop requests will be processed beginning Jan. 5.

• Once your laptop or equipment is sent out, you will receive an email with your unique UPS tracking number.

• Start by filling out the form above.
  
  • You will be prompted to login with your my.stlcc.edu email address and password to access the form.
• You will need to know your A#, your my.stlcc email address, your home address, the name of the computer name of the loaner laptop or equipment information you currently have.
• You can locate the "computer name" in the lower right corner of the laptop's desktop in white letters OR on a white sticker on the laptop.
  • Examples of the computer name: "DRLoaner" or "FPCart" or "FVSMCart"
• You can renew your loaner laptop or equipment for next semester but you must already be registered for at least one class.

• Start by filling out the form above.
  
  • You will be prompted to login with your my.stlcc.edu email address and password to access the form if you are not already logged in to your STLCC Microsoft account.
• You will need to supply your A#, your my.stlcc email address, and your current address.
• Return labels take approximately 4 business days to process.
• Once processed, you will receive a UPS return label to return your loaned equipment via an email from helpdesk@stlcc.edu.
• No printer, can't use the UPS store? No problem! In the email with your return labels are options to generate a QR code that you can take to the UPS store and the store will print the return label. You can also schedule a UPS pick up of the equipment.

• When your laptop request is processed and the laptop is shipped, you will receive an email with your individual UPS tracking number.
• Once you receive the delivery, please open the box and ensure the laptop and power cord are present.
• Inspect the laptop for any damages that may have occurred during transit and turn the laptop on.
  • If the laptop is damaged or not working, please report the issues to the IT Help Desk immediately.
• Please make sure to retain as much of the packing supplies and the box as possible as you will be able to use them to return the laptop at the end of the semester.

• Before logging in, make sure that you are connected to your wireless internet is active and connected
  • The wifi icon is in the low right-hand corner of the screen
  • If you need to create a hotspot, please see the next section below
• Choose Sign-in options, and ensure that the World+Shield icon is selected before entering your MySTLCC ID and password. (Username will require domain prefix before username; see example below)
  • Username: stlcc\username
  • 
  • Do not put in your whole email address, just the username.
    • Example: jdoe25, not jdoe25@stlcc.edu
• Once the desktop loads, you will be prompted with GlobalProtect VPN login screen, sign in with your My STLCC ID and password
  • 
• Once the GlobalProtect VPN connects successfully, you will receive the following pop up
  • 
• Now you are connected the College’s classroom network and ready to go.

• For Android Devices

  • Open the Settings app
  • Select the Network & internet option (or Connections)
  • Select Hotspot & tethering
  • Tap on Wi-Fi Hotspot
  • This page has options for turning the hotspot feature on and off.

• For older iPhones

  • Go to settings
  • Select Personal Hotspot
  • Personal Hotspot ON

• For newer iPhones

  • Go to settings
  • Select Cellular
  • Select Cellular and Personal Hotspot On

• AT&T: https://about.att.com/pages/COVID-19.html
• Charter: https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more
• Comcast: https://corporate.comcast.com/covid-19
• Spectrum Internet Assist: https://www.spectrum.com/browse/content/spectrum-internet-assist.html
• Sprint: https://newsroom.sprint.com/covid-19-updates-sprint-responds.htm
• T-Mobile: https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response
• Verizon: https://www.verizon.com/about/news/our-response-coronavirus

For those who are not attending classes the next semester, we ask that students return equipment as soon as your last final exam is complete to allow for the laptop to be delivered to the campus before the College closes for break.

If you are unable to return the equipment to UPS by Dec. 20, we ask that you hold onto the laptop until Jan 2. If the laptop is not received by Jan. 9, nor a request for an extension for the spring 2021 semester, a fee will be applied to your student account.

If you were able to retain the shipping materials the laptop or equipment came in, please locate the large anti-static bag (it looks like a large Ziploc). Place the laptop or equipment in the bag and close it.

Fold over any extra portion of the bag, and wrap in a few sheets of bubble wrap. Place a folded sheet of bubble wrap in the bottom of the box. Next, place the wrapped laptop or equipment in the box.

Place the charger on the side of the laptop. Fill in the sides with extra bubble wrap or other padding. Place the one remaining sheet of bubble on top of the laptop. Using packing tape, close the box.

• When your return label request is processed and the label is generated, you will receive an email with your individual UPS Return Label
  • Email will be sent from CSC@stlcc.edu, with a subject line of UPS Label Delivery
• Open the email, and click on the button that says "Get shipping label"
• From the UPS Label your Package screen, click the print option that best fits your needs
• Follow the directions from the UPS page after clicking your option to print and affix the label to the box.
• Take the return box to the closest UPS store or schedule a pick up.
  • See step three of the UPS Label Delivery email for more information about scheduling a pick up.

Not a problem! From the UPS Label your Package screen from above, select the Get a Mobile Code. This will allow you to take your shipment to the closest UPS store to you and the UPS store will scan your code and take care of the rest.

Find the closest UPS store

Also, not a problem! From the UPS Label Delivery email, go to step three and select Schedule a pick up.

• From the Schedule a Pickup screen, complete the package information.
• For the package information section, please select UPS Ground as the service.
• Click Next to complete the form.

UPS will then notify you of your pick up time.