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IT Help Desk and End-user Support

STLCC IT is committed to being a customer service organization with IT expertise. We deliver an integrated, responsive and secure technology environment that advances and supports mission of St. Louis Community College.

Support Model

STLCC IT has established technology services and systems to meet customer objectives in support of the College’s mission. IT has a presence on every campus. The IT End-User Technology Support Services teams are strategically located around the campuses to help better serve the College community. These teams also provides a wide variety of technical support with includes hardware and software consultation and procurement services; including providing help desk services to all college users including students.

The IT Help Desk

The IT Help Desk handles all requests for technology services, including password resets, system and application access assistance, requests for new hardware and software, and many other technical questions and requests.

On-Campus Support

In the event the Help Desk needs to escalate the ticket to a tech. The End-User Technology Support Service teams are located on each campus; each team is made up of 5-6 dedicated staff members who are responsible for charge of excellent customer experience, includes resolving potential or actual technical issues.

Functional Managers Per Campus:

Muha Hadziselimovic

Senior Manager of Campus Technology Support Services
Florissant Valley, Forest Park, and Corporate College

Megan Greathouse Gause

Senior Manager of Campus Technology Support Services and Helpdesk Supervisor
Meramec and Wildwood

Reggie Richards

Lead IT Lead Project Coordinator
District wide, office located at Meramec

Support Hours

The IT Help Desk and End-User Support services are closed for all College holidays. When closed, all phone calls roll over to an after-hours support center to provide limited support until the next business day.

IT Help Desk Winter Break Hours

Monday, Dec. 18 - Thursday, Dec. 21
Open 7:30 a.m.-5:30 p.m.

Friday, Dec. 22 - Monday, Jan. 1

Tuesday, Jan. 2 - Friday, Jan. 12
Open Monday - Thursday 7:30 a.m.-5:30 p.m., Fridays 7:30 a.m.-4 p.m.

Monday, Jan. 15

2024 Spring Semester Support Hours

Monday - Thursday 7:30 a.m.-7 p.m.
Friday 7:30 a.m.-4 p.m.

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