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Power Your Tech Career with the IT Help Desk/End User Support Program

The IT help desk/end user support certificate of specialization (CS) provides students with the crucial skills needed to address technical problems confidently and effectively in a professional setting.
Emphasizing hands-on training essential for support technician roles, this program teaches how to diagnose issues, communicate clearly and deliver reliable assistance.

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What is IT Help Desk/End User Support at St. Louis Community College?

The IT help desk/end user support role is crucial in any organization that depends on technology for its operations. Help desk or desktop support positions primarily involve assisting users who encounter technical problems with their computer systems or software applications.

This certification offers an in-depth understanding of end-user support,  merging foundational concepts with practical skills. Key areas of focus include:

  • Client operating systems
  • Application software
  • Hardware and software installation
  • System configuration
  • Troubleshooting and problem solving
  • Computer security 


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What Can You Do with an IT Help Desk/End User Support Certificate?

Earning an IT help desk/end user support certificate of specialization from STLCC will prepare you for a variety of industry certification exams as well as entry-level employment in a help desk or desktop support position.

Additionally, this certificate acts as a foundation for further growth in the IT field. Building off of the essential knowledge and skills you acquire, you can go on to explore specialized roles or pursue additional certifications in areas such as network security engineering, data analytics, cloud computing and more.

CS in IT Help Desk/End User Support

Tuition for district residents is $122 per credit hour for in-district students. Find out more about our straightforward and low-cost tuition structure.

Related Programs

At STLCC, you can combine this certification with a number of programs to enhance your career opportunities, including:

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Why You Should Choose STLCC’s IT Help Desk Program

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Get Hands-On Training With Tech Academy

STLCC's Tech Academy jump-starts tech careers in cybersecurity, software development and network engineering through the support of advisors and faculty coaches. See if you qualify for a free laptop with software, a free industry certification exam, a paid internship and more.

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Ramp Up High-Wage Skills

STLCC offers career-focused programs for high-wage, high-skill and in-demand jobs. STLCC provides opportunities for college transfers, career development and workforce training. Certificate programs can establish you in a new career in as few as 12 weeks. 

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Build Skills You Need with Stackable Credentials

Stackable credentials help you level up your career opportunities without investing a large amount of time and resources. You can stack or assemble a series of traditional and nontraditional credentials including degrees, certificates, apprenticeships and more.

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Graduate With Little or No Debt

We believe cost should never be a barrier to achieving your potential. Save over $4,700 per year with tuition that's one-third lower than other local institutions. Plus, we'll help you navigate scholarship options and financial aid. 

Come as you are. See what you become.

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