By understanding these policies and following the outlined guidelines, students can
create a secure learning environment, stay on track academically, and access the support
services available to help them succeed in their online learning experience.
Proctored Testing Protocols
To ensure a fair, consistent, and secure testing environment, the following requirements
apply to all proctored assessments. These guidelines help protect academic integrity
and the value of your education.
A proctored exam is an assessment that is monitored by an individual (in person or
virtually) or through software recordings. Proctored experiences ensure the identity
of the test taker and the integrity of the test taking environment.
Courses with a proctored component will outline course specific requirements in the
syllabus. Some courses may require up to one in-person exam; students who are unable
to test at an STLCC Testing Center location may work with the testing center to find
an approved proctor in their geographical area. To assist in finding an appropriate
Proctor site, students should use the NCTA Proctoring Network – Find A Proctor. (The final site choice must be approved by the testing center and the course instructor).
An off-site proctor location must have the ability to:
- Safeguard and protect the honesty, integrity, and fairness of the test and the testing
procedure, including the ability to lock away tests and secure password information.
- Provide a distraction-free environment conducive to testing.
- Provide the student with access to a computer with Internet access or a quiet space
to take paper/pencil exams. (In the case of paper/pencil exams, proctor sites must
be able to scan and email the exam and scratch paper at the end of the proctor experience).
- Provide adequate parking which meets ADA requirements.
- Proctor sites may NOT be a private residence unless given special exception due to
mobility limitations or special needs. (To secure this special exception the student
must work with the College’s Access Office).
Proctors at off-site locations must ensure the security and integrity of the exam
process, and
- Must be an objective third party, with no interest in the student’s test results.
- Proctors may not be family members, supervisors, friends, or co-workers or be employed
by or supervised by a family member or friend.
- Must be a professional who is knowledgeable in safeguarding proper testing conditions.
- Must provide a professional e-mail account and physical work address to verify his
or her title. (A professional URL is preferred.)
Examples of Approved Off-Site Proctors:
- University/College testing centers
- Private testing centers (e.g.: Sylvan)
- Public libraries
- Embassy education officer
- Military base education officer
- Overseas military – Non-commissioned officer in charge or Officer- in-Charge
- School principal, vice principal, full-time librarian, teacher, or school counselor
College professor, dean, or director
- Human resource manager, training director, training officer
Examples of Unacceptable Off-Site Proctors:
- Neighbor, relative, friend
- Supervisor or co-worker
- Employee of a family member or friend
- Student teachers or graduate students
- Minister, priest, or rabbi
- Coach
- Athletic advisors
Your proctor may ask you to provide the following information when scheduling your
exam:
Your name
Name of institution and course
Instructor’s name
Test date and time
Your my.stlcc.edu e-mail address
Technical and Other Critical Requirements for Proctored Testing
- You will need a reliable computer, stable internet connection, and a working webcam
and microphone.
- Your full face (shoulders up) must remain visible on camera.
- You must be alone in a quiet, well‑lit room with a clear workspace.
- No outside (notes, phones, AI, secondary devices) resources unless explicitly approved
by the instructor.
- Note devices such as cell phones, tablets or Chromebooks may not support required
proctoring software.
- Ensure computer has sufficient battery power or is connected to a power source during
the exam.
- Ensure computers allow installation of any required proctoring software or temporary
browser downloads
Camera Positioning and Visibility
- Webcam must remain on and unobstructed for the entire exam.
- Face must always remain clearly centered and visible from shoulders up.
- Testing environment must be well‑lit so your identity can be easily verified.
ID Verification
Be prepared to present a valid, physical photo ID to the camera before beginning your
exam to verify your identity as the enrolled student.
Audio/Sound Requirements
- Microphone must remain on and unmuted throughout the entire exam.
- No music, television, or background audio may be playing in the room or through headphones/earbuds.
- Do not read questions out loud or speak during the exam, as this can flag the proctoring
system.
Room Environment
- You must be alone in the room for the duration of the exam.
- Workspace must be cleared of prohibited items.
Break Policies and Accommodations
- No breaks are permitted during the exam. You must remain in view of the camera until
the exam is submitted.
- If you require testing accommodation (including breaks), you must obtain approval
through the Access/Disability Services Office and provide that documentation to your instructor prior to the exam.
Permitted vs. Prohibited Items
- Prohibited: Unless explicitly noted by your instructor, the use of calculators, scrap paper, additional
websites, AI tools, textbooks, notes, cell phones, and smartwatches is strictly prohibited.
- Permitted: You may only use items/resources that are clearly listed as approved in your instructor's
specific exam instructions.
Dual-Camera Setup (If Applicable)
- Some exams may require a secondary camera (such as a smartphone) positioned to clearly
highlight your hands and workspace while your primary webcam focuses on your face.
- This secondary device must not broadcast audio, display text, or show other images
during the exam.
Proctored Exam Frequently Asked Questions (FAQ)
What happens if my internet disconnects during a proctored exam?
Reconnect as quickly as possible. If you are unable to finish the exam, contact your
instructor and Technical Support (Help Desk: 314-539-5113 | helpdesk@stlcc.edu) immediately
to document the issue.
Can I use scrap paper if I show it to the camera first?
Only if your instructor has explicitly permitted scrap paper for that specific exam.
If it is not listed as a permitted resource, it is prohibited.
Someone accidentally walked into my room during the exam. What should I do?
Ask them to leave immediately. Do not engage in conversation. The proctoring review
will note the brief interruption, but extended interactions may be flagged as an academic
integrity violation.
When should I test my proctoring software?
Students should test their proctoring software at least 24–48 hours before the exam.
Most proctoring platforms provide a system check tool that verifies:
- Webcam functionality
- Microphone functionality
- Internet speed
- Browser compatibility
Testing your system in advance helps prevent delays or technical issues during the
exam.
Which web browser should I use for a proctored exam?
Most proctoring systems work best with the most recent version of Google Chrome or
another supported browser.
Before the exam, students should:
- Update their browser to the latest version.
- Disable pop-up blockers if required by the proctoring system.
- Close unnecessary browser tabs.
Using an outdated browser may prevent the exam from launching correctly.
What if my exam will not start?
If the exam does not start:
- Refresh the browser page.
- Log out of the learning management system and log back in.
- Restart your computer.
- Contact Technical Support (Help Desk: 314-539-5113 | helpdesk@stlcc.edu) if the issue
continues.
Do not wait until the end of the exam window to report technical issues.
Can I take a proctored exam on a phone or tablet?
Most proctored exams must be taken on a laptop or desktop computer. Mobile devices
such as phones or tablets may not support required proctoring software or exam monitoring
tools.
Students should review the technology requirements listed in their course before the
exam date.
What happens if my webcam stops working during the exam?
If your webcam stops functioning:
- Attempt to reconnect the webcam or refresh the browser.
- Continue the exam if possible.
- Notify your instructor and Technical Support (Help Desk: 314-539-5113 | helpdesk@stlcc.edu)
immediately after the exam.
Because webcam monitoring is required for identity verification, unresolved camera
issues may result in the exam being reviewed, or the student being required to retake
an alternate version of the exam.
Are AI tools allowed during a proctored exam?
Artificial intelligence tools, including writing assistants or chat-based AI platforms,
are not permitted during proctored exams unless explicitly authorized by the instructor.
Using unauthorized tools during an exam may be considered an academic integrity violation.
Synchronous Session Requirements
While online courses offer flexibility, some activities require real‑time participation.
- Online classes may require up to two synchronous (live) sessions per term. When required,
you are expected to be online and to participate at these specific dates and times.
Additional Sessions
- Courses that involve group work, presentations, or speeches may require more than
two live sessions to accommodate the required coursework.
Notification of Dates and Times
- Instructors will provide the dates, times, and access links for all required synchronous
sessions in the course syllabus and course calendar at the beginning of the term so
you can plan accordingly.
Online Learning Expectations
Online courses require organization, self‑discipline, and consistent engagement.
Successful Online Students Typically:
- Check email and the learning management system daily.
- Plan to dedicate 9 to 12 hours per week for a 3 credit hour lecture course and up
to 16 hours per week for 4 credit STEM courses or those with lab components.
- Submit assignments before deadlines.
- Communicate with instructors when questions arise.
- Checkout the Canvas Student Guide.
- Complete the Navigating Canvas tutorial located in the Canvas “Learning and Succeeding” course.
- View the short video How do I use the Dashboard as a student?
Participation Requirements
Students should plan to log in and begin participating in their online classes on
the first scheduled day of class. Consistent participation throughout the semester
includes regular log-in and participation in academic activities. Lack of participation
in the online course may result in the student being dropped for non-attendance. Please
note that simply logging into the course is not participation, the student should
be engaging with the course content and submitting work.
Examples of Participation (requirements will be posted in your Canvas class):
- Submitting an assignment
- Completing a quiz
- Posting to a discussion board
Academic Integrity
Academic integrity protects the value of your education. Violations may result in
course penalties or referral to the student conduct process. See Academic Rights and Responsibilities.
Examples of Violations (not a comprehensive list):
- Using unauthorized materials during exams
- Receiving help from another person
- Using AI tools when not permitted
- Submitting work completed by someone else
- Strategically placing notes outside of the view of cameras
Student Resources
Students are encouraged to use available support services.
Online Student Services and Academic Support
Technical Support
- Help Desk: 314-539-5113 | helpdesk@stlcc.edu
- Contact technical support immediately if you experience hardware or software issues
during a proctored exam.
Access and Disability Services
- Contact: 314-513-4551 | dwaccess@stlcc.edu | Fax: 314-228-2013
- Reach out to request accommodation for testing, including extended time or break allowances.
Tutoring Services
- Contact: tutoring@stlcc.edu
- Tutor.com may be accessed 24/7 through the link in your Canvas course for free virtual
tutoring assistance.
- Free academic support is available to help you master course concepts and improve
your assignments.
Mental Health and Wellness
- Counseling Services: 314-539-5151 | counseling@stlcc.edu
- Balancing coursework and life can be challenging. Confidential support is available
if you are feeling overwhelmed.
Contacting Academic Support and Online Student Services
If you are unable to reach your instructor or need additional assistance, the Office
of Academic Support and Online Student Services is available to help.
Students may contact the office if they experience:
- Difficulty reaching their instructor after multiple attempts
- Confusion about course expectations or assignments
- Concerns about falling behind in the course
- Technical issues affecting coursework participation
- Questions about tutoring or academic support services
How to Request Assistance
Students may request support through one of the following methods:
- Submit a Student Support Alert in Navigate360
Students may raise a support alert through Navigate360. This alert will be reviewed
by the Academic Support and Online Student Services team, and a staff member will
follow up to assist you.
- Contact the Office of Academic Support and Online Student Services and a member of the Academic Support team will respond and help connect you with
the appropriate resources.
Phone: 314-513-4326
Email: stlcconline@stlcc.edu