Install and use the Adobe Connect application for seamless access

Adobe Connect offers multiple ways to collaborate and attend remote sessions. You use the free Adobe Connect application for desktop with Windows and Mac OS, and Adobe Connect for mobile in Android and iOS.

Install the Adobe Connect application

Installation of the Adobe Connect application does not require administrative privileges. We recommend that you install and test the app before the start of your class or meeting. You only need to install the app the first time you use it.

For Windows: http://www.adobe.com/go/Connectsetup

For Mac: http://www.adobe.com/go/ConnectSetupMac

Adobe Connect Mobile enables you to attend a meeting from your iOS or Android device. Adobe Connect Mobile is optimized for a small screen and provides a great meeting experience.

Adobe Connect Mobile for iOS devices:
https://apps.apple.com/us/app/adobe-connect/id430437503

Adobe Connect Mobile for Android devices:
https://play.google.com/store/apps/details?id=air.com.adobe.connectpro

Entering your Adobe Connect classroom or meeting

An Adobe Connect meeting is a live online conference for multiple users. Content in a meeting room is displayed in pods, which are panels that contain various types of media. Individual pods can contain a list of meeting participants, meeting notes, in-meeting chat, shared files, and shared video.

You must have the Adobe Connect app loaded on your computer before the meeting starts.

You enter your online classroom or meeting room with the web link URL provided to you by email. Most browsers will ask if you want to use the Adobe Connect app. This is easy to skip over by accident. You will always want to select the option to use the app for your class or meeting session.

You can also directly open the Adobe Connect desktop app, and paste the URL of your class or meeting into the "join meeting" box.

All of our online classroom and meetings use the speaker and microphone of your computer. This is called voice over IP (VoIP). You do not need to use or setup any audio conferencing features. Once you enter your meeting, we recommend that all first-time users run the "Audio Setup Wizard" under the "Meeting" menu, located on the upper-left corner of the Adobe Connect meeting interface. You may also use a USB headset for a meeting. If you do, you will want to plug the headset in before entering Adobe Connect so it is recognized by the app.

Adobe Connect pre-meeting diagnostic test

Test your connection at:
https://connect.stlcc.edu/common/help/en/support/meeting_test.htm

This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience. The diagnostic test checks the following:

• Clear connection to Adobe Connect
• Bandwidth availability
• Latest Adobe Connect application for desktop

To use the pre-meeting test, you must have Adobe Connect application for desktop installed. A button to "Install Adobe Connect" app appears on the diagnostic screen.

This is a sample result from a desktop computer connected by a cable modem.

If all the tests are successful, you are ready to enter your meeting. However, if you continue to experience problems, there are troubleshooting tips on the diagnostics page.

Adobe Connect can work with only an HTML browser, but with a number of limitations

We strongly recommend using one of the Adobe Connect apps as they provide the best experience.

Screen sharing, file sharing, drawing on a whiteboard, and using your webcam are not supported when accessing Adobe Connect with only a HTML browser.

If you have launched a meeting in a browser, append ?proto=true to the meeting room URL to force it to launch in the Adobe Connect application. For example, https://connect.stlcc.edu/meeting-name?proto=true.

Did we say we strongly recommend using one of the Adobe Connect apps?

For those who like lots of details:
System requirements to attend and participate in Adobe Connect sessions

WINDOWS

1.4 GHz Intel Pentium 4 or faster processor (or equivalent)
Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
512 MB of RAM (1 GB recommended)
Microsoft Internet Explorer 11 or later, Windows Edge browser, Mozilla Firefox, or Google Chrome
For HTML Client - Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), or Edge (v42.0 & above)

MAC OS

1.83 GHz Intel Core Duo or faster processor
512 MB RAM (1 GB recommended)
Mac OS X 10.12, 10.13 and 10.14
Mozilla Firefox, Apple Safari, Google Chrome
For HTML Client - Google Chrome (v70.0 & above), Apple Safari (v12.0 & above), or Mozilla Firefox (v65.0 & above)

MOBILE

Google Android 4.4 or later
Apple iOS: iOS 8.1.2 or later

LINUX

Ubuntu 16.04; Red Hat Enterprise Linux 6
No application support is available for Linux, users on Linux attend meetings in a browser with Flash.
Google Chrome
Adobe Flash Player 23.0