Telephone
STLCC's on-campus telephone system has many available features for employees, but
you don't need to be a phone expert to make them work for you.
Mitel Mobile Connect App
This free app is installed on your personal mobile phone. It allows you to make and
receive calls on your mobile phone using your work telephone number. It also allows
you to move a call between your desk phone and your mobile phone, or call students/business
contacts without sharing your personal mobile number. To use the app, your deskphone
and mobile phone will need to be configured. You can email us for more information or begin by submitting a request form and adding the app to your mobile phone.
Mitel Connect Desktop
This software is installed on college desktop and laptop computers. It allows you
to look up phone numbers, easily transfer calls and listen to voice mail, and use
the softphone feature. Using the softphone on a laptop 'moves' your desk phone to
that device, allowing you to make and receive calls using a headset. For more information,
please see Using the Mitel Softphone Feature.
Voice Mail
You can listen to voice mail through the mobile and desktop apps, or you can call
314-539-5400 and enter your 4-digit extension and password to access the voice mail system. In
addition to storing messages, the voice mail system allows you to change your greeting
and availability state.
New Phone Checklist
College employees can look up a number using the Mitel Connect application on their
mobile phone or desktop. This searches the names (Caller ID) of college phones. If
yours is incorrect, please contact the STLCC IT Helpdesk.
Our website directory uses information from Banner to display your phone number. If your directory listing
is incorrect, please contact Human Resources.
To update your voice mail name recording and greeting, open the Mitel Connect application
on your computer. Choose Connect (upper left corner), then Settings.
- Use the wizard on the Call Routing tab to change your voicemail greeting.
- Record your name (for default voice mail modes) by choosing the Setup tab under Voicemail.
You can also record your name for outgoing voice mails by logging in to your voice
mail from your desk phone (or dialing 314-539-5400) and pressing 7, then 6. To review
and record a new greeting, log in to your voice mail and press 7, then 1. Each call
handling mode/state has a separate greeting.
To have new voicemails delivered to your email inbox, please contact the STLCC IT
Help Desk.
Most user college phones (desk phone, softphone, or mobile app) no longer require
use of a long distance code. Dial 8 1 XXX-XXX-XXXX to make long distance calls.
Classroom & house phones do not have access to dial long distance at this time.
Please open a ticket with the IT Help Desk to request changes.
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If you need a new or replacement telephone, please submit a request to the IT Help
Desk.
Telephone Workgroups and Menus
Workgroups are sets of phones designed to handle incoming calls in a distribution
pattern. Many larger departments and high-volume areas use workgroups to ensure all
calls are answered promptly.
Menus are used to allow callers to contact the appropriate department, or to hear
pre-recorded instructions to complete a task such as resetting their password or requesting
transcripts. For more information about our current menu structure, please email Telephone
Support.
Mobile Devices
Individual requests for cellular instruments and services will be approved by the
appropriate supervisor and administrative channel and must include approval by a member
of the College Leadership Team. All cellular acquisitions will be coordinated by IT
Telecommunications. To request a mobile device for your department, complete a Mobile Device Request form.
For more information, please see Board Policy Administrative Procedures C.14.1. (BP
C.10.1)
Need Help?
Contact the IT Help Desk.
For after-hours emergencies, please call or text 314-398-8916.