Working Remotely

You can accomplish most tasks in Banner as you would from your work computer through the remote work portal. The one exception is BDM. If you need to process images through BDM, then you will need to use a virtual desktop.

Simply log in to work.stlcc.edu and select "Banner 9."

You can access Banner Reporting just as you would from a work computer.

Simply log in to work.stlcc.edu and select "Cognos Reporting."

Almost anything you can access from Collegeweb, you can access through the remote work portal, just like sitting at a work computer.

Simply log in to work.stlcc.edu and select "CollegeWeb."

Just use your personal computer to access Office 365 services, including email and Teams directly. Using the remote work portal will introduce problems with meeting audio and headsets with Teams.

For all other specialized applications or work resources such as P: and O: drives, use a virtual desktop - it's a full-blown virtual computer that runs in your web browser.

1. Select "Virtual Desktops."
   
2. Log in using your email address.
   
3. Select "STLCC Remote..." to start your virtual desktop.
   
4. Click "Allow" when prompted to allow work.stlcc.edu to see text and images copied to the clipboard. This will allow you to use copy and paste between your system and the virtual computer.
   
5. That's it! A virtual computer will start and logon in your web browser. Now you can do almost anything that you could from a work computer. What now? Check out our tips on copy/paste and multi-monitor support.

You can use the virtual desktop with 2 or more monitors. It only takes a few steps to go into the virtual desktop menu and walk through the multi-monitor setup wizard to make it work.

1. Open up the menu by clicking or tapping on the menu tab on the left.
   
2. Choose the 3-dots-and-lines button and select "Multi monitor."
   
3. Follow the on-screen instructions to setup multi monitor display.
4. That's it! You can now use your virtual desktop on multiple monitors.

You can change how copy and paste works on your virtual desktop. Copy and paste operates in 2 modes. In the first, copy and paste only work on the virtual desktop. In the second mode, copy and paste will work between your computer or laptop, and the virtual desktop. To toggle between these settings to get the desired mode, just use the copy/paste switch button located in the menu.

1. Open up the menu by clicking or tapping on the menu tab on the left.
   
2. Toggle the copy/paste mode using the button.
   
3. That's it!

If copy and paste are not behaving properly with your virtual desktop, or just not working at all, you may have missed or clicked past the prompt to permit work.stlcc.edu to access the clipboard. To fix this, you will need to give work.stlcc.edu permission to access the clipboard in your web browser.

1. Open Chrome
2. Choose the "3 dots" menu button in the upper right-hand corner and select "Settings."
   
3. Select "Privacy and Security" on the left.
   
4. Select "Site Settings"
   
5. Select "Additional Permissions" and then "Clipboard"
   
6. Under "Allowed to see your clipboard" select "Add" on the right.
   
7. Enter https://work.stlcc.edu into the input box and select "Add."
8. Close out of the settings tab. That's it! Your copy/paste issues will now be resolved.

• Laptop (includes built in web cam and microphone)
• Wacom Tablet
• Document Camera
• Microphone (stand-alone device)
• Web Camera (stand-alone device)
• Headset with Microphone
• Secondary Monitory (with built in web cam, microphone, and speaker)

We ask that individuals be mindful that stock is limited and only request what they need to teach or work for the semester.

Please fill out this form to inquire about obtaining a loaner laptop.

You will be prompted to login with your stlcc.edu email address and password to access the form. 

Requests are fulfilled in the order they are received and STLCC IT will do everything it can to fulfill requests within our current stock. Typically requests take approximately 4 business days to process and delivery takes approximately 5 business days if there is hardware in stock. 

Please make sure to have a conversation with your chair and dean about borrowing hardware prior to requesting the device.

Please fill out this form to renew your loaned equipment agreement.

You will be prompted to login with your stlcc.edu email address and password to access the form. When filling out the form, you You will need to know your A#, your stlcc email address, your home address, the name of the computer name of the loaner laptop you currently have.

You can locate the "computer name" in the lower right corner of the laptop's desktop in white letters OR on a white sticker on the laptop.

Examples of the computer name: "DRLoaner" or "FPCart" or "FVSMCart"

All loaned equipment should be safely and securely boxed up and interofficed to Information Technology.  

Interoffice Address: 
Loaner Laptop Program  
Information Technology 
W012
Forest Park Campus  

In the box with the equipment, please leave a note with the following information :

Name  
Phone 
Email address 
Department 
Computer name 
Asset Tag 
Date it was returned to interoffice 

Please take your loaner equipment to your local campus mail room.

When your laptop request is processed and the laptop is shipped, you will receive an email with your individual UPS tracking number.

Once you receive the delivery, please open the box and ensure the laptop and power cord are present.

Inspect the item for any damages that may have occurred during transit and turn the device on.

If the device is damaged or not working, please report the issues to the IT Help Desk immediately.

Please make sure to retain as much of the packing supplies and the box as possible as you will be able to use them to return the device at the end of the semester.

1. Before logging in, make sure that you are connected to your wireless internet is active and connected
   
   • The wifi icon is in the low right-hand corner of the screen
   • If you need to create a hotspot, please see the next section below
2. Choose Sign-in options, and ensure that the World+Shield icon is selected before entering your MySTLCC ID and password. (Username will require domain prefix before username; see example below)
   
   • Username: stlcc\username
   • Username equals stlcc\username.
   • Do not put in your whole email address, just the username.
     
     • Example: jdoe25, not jdoe25@stlcc.edu
3. Once the desktop loads, you will be prompted with GlobalProtect VPN login screen, sign in with your My STLCC ID and password
4. Once the GlobalProtect VPN connects successfully, you will receive the following pop up successful connection to global protect example
5. Now you are connected the College’s classroom network and ready to go.

Here is page with a quick video on how to set it up. At the bottom of that page also provides some tutorials on how to use the device.

1. Unbox the device
2. Connect it to your computer
3. Install the driver
   
   • If you are on a personal computer, you will want to install the Wacom One drivers, available here.
4. If you are on a college device, please call the IT Help Desk and a tech can push the software out to your device.
   Please do not worry about registering your device.