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Out-of-State Student & Consumer Complaints

St. Louis Community College is committed to providing a high-quality educational environment for its online learners. As such we work to be alert to the needs of our students by maintaining an environment in which your concerns are heard and addressed in a fair and prompt manner. Complaints regarding any aspect of STLCC operations should be filed internally first and then, if necessary, to the appropriate external authorities.

If your concern is related to a specific course, you should first attempt to resolve the concern by having a real-time conversation with your instructor (not email) to ensure clear communication.

If the instructor is not available, or reasonable efforts have been exhausted, reach out to Online Education for assistance in resolution and in connecting with the appropriate offices or academic leadership.

For formal complaints, which must be submitted in writing and follow the process outlined under Academic Rights and Responsibilities, you should review the information found on the website carefully, and complete the online complaint form as appropriate.

For more information on the NC-SARA student complaint process, visit the NC-SARA website.

Current or prospective students with a concern directly related to online education may contact the Online Education office directly for a prompt response.

In the unlikely event that a complaint cannot be resolved through STLCC’s processes, in-state students may seek resolution through the Department of Higher Education & Workforce Development and out-of-state students may file a complaint with their resident state licensing authority or US Territories Regulatory Agencies.


State Regulatory Agencies


Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000

Phone: 334-242-1998
Fax: 334-242-0268


Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

Phone: 907-465-2962
Toll-Free: 800-441-2962
Fax: 907-465-5316


Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 3008
Phoenix, AZ 85007

Phone: 602-542-5709
Fax: 602-542-1253


Arkansas Department of Higher Education, Higher Education Coordinating Board
423 Main Street, Suite 400
Little Rock, AR 72201

Phone: 501-371-2000
Fax: 501-371-2001


California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834

Phone: 833-942-1120


Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202

Phone: 303-862-3001
Fax: 303-996-1329


The Connecticut Office of Higher Education
450 Columbus Boulevard
Suite 707
Hartford, CT 06105-2326

Phone: 860-947-1800
Toll-Free: 800-842-0229
Fax: 860-947-1310


Delaware Department of Education
401 Federal Street
Dover, DE 19901

Phone: 302-735-4000

District of Columbia

Education Licensure Commission
1050 First St. NE, Fifth Floor
Washington, DC 20002

Phone: 202-727-6436


Commission for Independent Education, Florida Department of Education
325 W. Gaines Street
Turlington Building, Suite 1414
Tallahassee, FL 32399-0400

Phone: 850-245-3200

TollFree: 888-224-6684

Fax: 850-245-3233


GA SARA Portal
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084

Phone: 770-414-3300
Fax: 770-414-3309


Hawaii Post-Secondary Education Program
PO Box 541
Honolulu, HI 96809

Phone: 808-586-7327



IIdaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037

Phone: 208-334-2270
Fax: 208-334-2632


Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1404

Phone: 217-782-2551
Fax: 217-782-8548


Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-1984

Phone: 317-464-4400


Iowa College Student Aid Commission
475 SW Fifth St., Suite D
Des Moines, IA 50309

Phone: 515-725-3400
Toll-Free: 877-272-4456
Fax: 515-725-3401


Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368

Phone: 785-430-4240


Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

Phone: 502-573-1555
Fax: 502-573-1535


Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005

Phone: 800-351-4889
Fax: 225-326-6499


Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023

Phone: 207-624-6600
Fax: 207-624-6700


Maryland Higher Education Commission
6 N. Liberty Street10th Floor
Baltimore, MD 21201

Phone: 410-767-3300
Toll-Free: 800-974-0203
Fax: 410-332-0270


Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

Phone: 617-994-6950
Fax: 617-727-0955


Department of Licensing & Regulatory Affairs
P.O. Box 30004
Lansing, MI 48909

Phone: 517-373-1820
Fax: 517-373-2162


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108

Phone: 651-642-0567
Toll-Free: 800-657-3866
Fax: 651-642-0675


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Phone: 601-432-6198
Fax: 601-432-6225


Missouri Department of Higher Education (PDF)
205 Jefferson Street, P.O. Box 1469
Jefferson City, MO 65102-1469

Phone: 573-751-2361
Fax: 573-751-6635


Montana University System, Montana Board of Regents
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Phone: 406-444-6570


Nebraska's Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509

Phone: 402-471-2847
Fax: 402-471-2886


Nevada System of Higher Education
8778 South Maryland Parkway Suite 115
Las Vegas, NV 89123

Phone: 702-486-7330
Fax: 702-486-7340

New Hampshire

New Hampshire Department of Education- Division of Higher Education- Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3860

Phone: 603-271-3494

New Jersey

State of New Jersey
Office of the Secretary of Higher Education
PO Box 542
Trenton, NJ 08625

Phone: 609-292-4310
Fax: 609-292-7225

New Mexico

New Mexico Higher Education Department
2044 Galisteo Street
Suite 4
Santa Fe, NM 87505-2100

Phone: 505-476-8400
Fax: 505-476-8453

New York

New York State Education Department
Office of College and University Evaluation
89 Washington Avenue
Room 960 EBA
Albany, NY 12234

Phone: 518-474-1551

North Carolina

North Carolina Post-secondary Education Complaints
c/o Student Complaints
The University of North Carolina General Administration
910 Raleigh Road
PO Box 2688
Chapel Hill, NC 27514

Phone: 919-962-1000

North Dakota

North Dakota University System
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505-0230

Phone: 701-328-2960
Fax: 701-328-2961


Ohio Board of Regents
25 South Front Street
Columbus, OH 43215

Phone: 614-466-6000
Fax: 614-*466-5866


State Regents for Higher Education
655 Research ParkwaySuite 200
Oklahoma City, OK 73104

Phone: 405-225-9100


Higher Education Coordinating Commission
Office of Degree Authorization
255 Capitol Street NE
3rd Floor
Salem, OR 97310

Phone: 503-947-5977


Office of Postsecondary and Higher Education
Pennsylvania Department of Education
333 Market Street12th Floor
Harrisburg, PA 17126-0333

Phone: 717-783-8228
Fax: 717-722-3622

Rhode Island

RI Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Suite 100
Warwick, RI 02886

Phone: 401-736-1100
Fax: 401-732-3541

South Carolina

South Carolina Commission on Higher Education
1122 Lady Street
Suite 300
Columbia, SC 29201

Phone: 803-737-2260
Fax: 803-737-2297

South Dakota

South Dakota Attorney General
1302 E. Highway 14
Suite 1
Pierre, SD 57501-8501

Phone: 605-773-3215
Fax: 605-773-4106


Tennessee Higher Education Commission
Division of Postsecondary Authorization (DPSA)
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243-0830

Phone: 615-741-3605


Texas Higher Education Coordinating Board
1200 E. Anderson Lane
PO Box 12788
Austin, TX 78752

Phone: 512-427-6101
Fax: 512-427-6127



Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111

Phone: 801-530-6601
Toll-Free: 800-721-SAFE
Fax: 801-530-6001


Vermont Agency of Education
219 North Main Street
Suite 402
Barre, VT 05641

Phone: 802-479-1030


State Council of Higher Education for Virginia
101 N. 14th Street
10th Floor
Richmond, VA 23219

Phone: 804-225-2600
Fax: 804-225-2604


Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502

Phone: 360-753-7800

West Virginia

West Virginia Higher Education Policy Commission (PDF)
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301-2800

Phone: 304-558-2101
Fax: 304-558-1011


Educational Approval Program - Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705

Phone: 608-266-1996
Fax: 608-264-8477


Wyoming Department of Education
122 W. 25th St. Suite E200
Cheyenne, WY 82002

Phone: 307-777-7675
Fax: 307-777-6234

US Territories Regulatory Agencies


Department of Education, Government of Guam
Federal Programs Division
500 Mariner Avenue
Barrigada, Guam 96931
Phone: 671-300-1536

Puerto Rico

Puerto Rico Council on Education

Virgin Islands

U.S. Virgin Islands Department of Education
(St. Croix)
21-33 Hospital St.
Phone: 340-773-1095

(St. Thomas)
1834 Kongens Gade
00850 St. Thomas, VI 00802
Phone: 340-774-0100

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